Shipping policy
Thank you for shopping with Aquadecor! Here's everything you need to know about how we ship your order.
Processing Time
Orders are processed within 1-3 business days after payment is confirmed. Orders placed on weekends or holidays are processed the next business day. You'll receive an email with tracking information once your order ships.
Shipping Rates and Delivery Times
Delivery times are estimates and begin once your order has shipped, not when it's placed. Final shipping costs are shown at checkout.
Where We Ship
We currently ship to the United States and Inernational.
International Orders
International customers are responsible for any customs fees, duties, or taxes charged by their country. These charges are not included in your order total and are collected by the carrier or customs office upon delivery.
Order Tracking
Once your order ships, you'll get a confirmation email with a tracking number. Tracking may take 24-48 hours to update. If you have trouble, contact us via Contact form.
Incorrect Address
Please double-check your shipping address at checkout. We're not responsible for orders shipped to an incorrect address provided by the customer. If you notice a mistake, contact us right away via Conatct form and we'll do our best to update it before shipment.
Lost, Delayed, or Damaged Packages
- Delayed: Carrier delays can happen, especially during holidays and severe weather. Please allow extra time during peak seasons.
- Lost: If your tracking hasn't updated in 7-10 days, contact us and we'll work with the carrier to resolve it.
- Damaged: If your order arrives damaged, email us via Conatct form within 7 days of delivery with your order number and photos, and we'll make it right.
Contact Us
Questions about your shipment? Reach us via Conatct form. We typically respond within 1-2 business days.